FAQ

In Mazovia Province Deliveries are made: from Monday to Saturday.

In Lodz, Poznan and Wroclaw: Monday through Friday.

Orders placed by 10:00 p.m. (Mazowieckie voivodeship ) and by 4:00 p.m. (Lodz, Poznan, Wroclaw) are delivered the next day (within the working days in the city).

We accept orders for peeled, sliced products and fresh juices until 4 pm.

Send the following information to our address biuro@bukat.com:

1. invoice details,
2. information about the place of delivery,
3. information about preferred delivery times (our logistics will confirm them),
4. phone number.

We make deliveries from the early morning hours. The first deliveries are possible as early as 4:00 am depending on the region (to be arranged with the logistics department). We make every effort to meet the requirements of our customers and their organizational needs.

Tak, minimalna wartość zamówienia wynosi 400 zł na terenie Warszawy i bliskich okolic; dla Poznania, Łodzi oraz Wrocławia minimalna wartość zamówienia wynosi 500 zł.

For regular customers, we offer flexible terms of cooperation.

Orders can be placed by phone +48 22 722 77 09 or by email biuro@bukat.com.

For security purposes, phone calls are recorded, and for orders sent by email, we send confirmation that the order has been received and forwarded for processing.
It is also possible to transfer .xlm files or collaborate using the EDI system.

Of course. We specialize in special orders, including bringing in customized products.

Contact the Sales Department for details: biuro@bukat.com

We accept cash payments upon delivery.

Payments by bank transfer are possible only for regular customers, after prior verification of the Finance Department. For regular customers, it is also possible to negotiate the terms of deferred payments.

Changes in the form of payment are approached individually each time. The conditions for non-cash settlements include constant cooperation and the need to meet the logistical minimum for each order.

At the beginning of cooperation, we issue daily invoices delivered upon delivery. With permanent cooperation, it is possible to switch to weekly summary invoices.

Yes, we encourage the use of the EDI system.

YES.

Delivery is free of charge when the logistical minimum is met. If the delivery is to take place in a different place than usual, possible delivery costs are determined individually.

Products are packed in company crates with the logo of our company. The crates are subject to record keeping. Our customers are obliged to return them systematically. Failure to return a crate will result in an invoice for packaging.

We update the offers once a week - every Monday or on the nearest business day if Monday is a holiday.

If you receive products that do not conform to your order or are damaged, please contact our claims department immediately -. biuro@bukat.com. It is possible to return or exchange the goods within 24 hours of delivery.

Nieprawidłowości należy zgłaszać poprzez wypełnienie formularza na adres naruszenia@bukat.com bądź na adres firmy z dopiskiem ‘’Koordynator ds. naruszeń prawa’’.

Zgłoszenia anonimowe pozostawione będą bez rozpoznania.